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When an offboard is initiated, what is the property owner responsible for handling?

  • Turning on utilities, as applicable, and updating the mailing address for bills
  • Establishing applicable recurring services (e.g. lawn care, snowplow, common area maintenance, pool service, etc.)
  • Notifying housing authority of management change and provide necessary paperwork
  • Setting up new payment method for mortgage, taxes, insurance, HOA
  • Updating contact information with HOA
  • Sending out communication to residents with new PM’s contact information and further direction on rent payments, service request submissions, etc.
  • Processing statement of security deposit for the resident