Investor Help Center
Browse frequently asked questions and more!
FAQs
Vacancy and Leasing
Guarantees
Repairs and Maintenance
Smart Locks
Rent and Residents
Distributions and Accounting
Common Questions
Offboarding
Tax Info
Common Questions
Why do you require a reserve for my property?
How do I receive copies of invoices for monthly expenses?
What is a Repairs & Maintenance (R&M) Limit? Will you contact me to approve every service request?
How do I contact my portfolio management team?
How should I report a potential security issue?
Why do I need to provide a Certificate of Insurance
Now that I've signed my property management agreement, what should I expect and when?
What is a property turnover, and what does it cost?
Glossary of Common Terms